A Look at RCM, AI, and a New Book Called Joy Notes with Nio Queiro

This unique video presents a far-ranging conversation with Nio Queiro, President of The Queiro Group. Topics include changes in revenue cycle management (RCM), the role of AI, the importance of being willing to evolve with the times, and finally, a discussion of Queiro’s inspiring and practical book,  Joy Notes: Balancing the Trauma with Triumph.

The Queiro Group consults with health care institutions to improve the efficiency of their revenue cycle and to adopt digital technologies for such goals as forming an Accountable Care Organization (ACO), advanced medical services, or adopting new devices and interventions. They want AI tools at the provider and the payer to collaborate.

Philosophically speaking, The Queiro Group helps organizations automate routine tasks so that staff can transition “from task-oriented to critical thinkers.”

Queiro repeatedly warns institutions that they will be “left behind” if they resist change and want to keep doing things the old way. Automation allows them to scale, which they need to do in order to handle costs.

Stay for the end, where interviewer John Lynn and Nio discuss her Joy Notes book and the difficult medical experiences that prompted her to write, and where both speakers lower their barriers to express personal and spiritual thoughts.

Learn more about The Queiro Group:

The playlist she mentions and the book on Amazon:
https://open.spotify.com/playlist/6JY69JnRGkKYVJlLUFNZDr?si=bcbe1340805b4181
https://amzn.to/4b3eAPx

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